Question 1

What is GymPoint?

Accepted Answer

GymPoint is all-in-one gym and fitness studio management software. It combines member management, automated recurring billing, class scheduling and online booking, a lead pipeline CRM, point of sale, a self-service member portal, and the Pulse AI engine for lead scoring, churn prediction, and smart dunning. The goal is to replace the patchwork of spreadsheets, booking plugins, and separate billing tools that many gyms run on with one connected platform.

Question 2

Who is GymPoint for?

Accepted Answer

GymPoint is built for independent gym owners and fitness business operators who want modern, connected tools without enterprise complexity. It serves traditional gyms, CrossFit boxes, martial arts and Brazilian jiu-jitsu academies, yoga and Pilates studios, boxing and kickboxing gyms, dance and gymnastics studios, and personal trainers. It works for a single-location studio as well as multi-location operators.

Question 3

Is GymPoint a Mindbody or PushPress alternative?

Accepted Answer

Yes. GymPoint is a direct alternative to Mindbody, PushPress, Zen Planner, Glofox, Wodify, and similar gym management platforms. It was built from the ground up for independent operators, with AI features (lead scoring, churn prediction, smart dunning, weekly insights) included on every plan and integrated payments built in. GymPoint also provides CSV import tools designed to migrate member and billing data from those platforms.

Question 4

Does GymPoint require a long-term contract?

Accepted Answer

No. GymPoint plans are billed monthly with no long-term contract required. You can also choose annual billing to save roughly 20%. Monthly plans include a 7-day free trial so you can evaluate the platform before paying.

Question 5

How much does GymPoint cost?

Accepted Answer

GymPoint has three plans: Starter at $79/month, Growth at $149/month, and Pro at $249/month. All plans include unlimited members. Choosing annual billing saves roughly 20% off the monthly price. The Growth plan is the most popular because it adds the full Pulse AI suite, the lead CRM pipeline, and collections tools.

Question 6

Does GymPoint offer a free trial?

Accepted Answer

Yes. GymPoint offers a 7-day free trial on all monthly plans, so you can set up your gym and explore the platform before being charged. The free trial applies to monthly billing; annual plans are billed upfront without a separate trial period.

Question 7

What is the difference between the Starter, Growth, and Pro plans?

Accepted Answer

Starter ($79/month) covers one location with core tools — member management, billing, scheduling, POS, kiosk check-in, the member portal, and 50 monthly AI credits with lead scoring. Growth ($149/month) adds the full Pulse AI suite (smart dunning, churn prediction, AI-drafted messages, weekly insights), the lead CRM pipeline, collections, and corporate billing, with 500 AI credits. Pro ($249/month) includes everything in Growth plus unlimited locations and unlimited AI credits.

Question 8

Does GymPoint charge per member?

Accepted Answer

No. Every GymPoint plan includes unlimited members at a flat monthly price. Your subscription cost does not increase as your member count grows, which is different from gym software that prices in tiers based on the number of active students.

Question 9

Are there setup fees or hidden costs?

Accepted Answer

GymPoint's plan pricing is the flat monthly (or annual) subscription fee — there is no separate setup fee for standard onboarding. Payment processing has its own per-transaction rate through the integrated Poynt payments, which is standard for any platform that accepts cards. Optional add-ons like extra AI credits are clearly itemized rather than bundled into a vague total.

Question 10

Is GymPoint good for CrossFit boxes?

Accepted Answer

Yes. GymPoint supports class-based scheduling with capacity limits, automatic waitlists, and no-show policies — the core of how a CrossFit box runs. It handles diverse membership structures (unlimited plans, class packs, drop-ins, on-ramp and foundations programs with automatic transitions), a lead pipeline for trial-class prospects, and multi-location support for growing affiliates.

Question 11

Does GymPoint work for martial arts studios?

Accepted Answer

Yes. GymPoint includes martial arts-specific features such as skill and rank tracking, skill-based promotions, and a parent portal where families can view a student's ranks and progress. It also handles family memberships, recurring billing, class scheduling, and attendance tracking, which makes it suitable for karate, taekwondo, Brazilian jiu-jitsu, and other martial arts academies.

Question 12

Is GymPoint suitable for yoga and Pilates studios?

Accepted Answer

Yes. GymPoint handles class scheduling, online booking, waitlists, class packs and unlimited memberships, instructor assignment, and room or resource management — all of which boutique yoga and Pilates studios rely on. The self-service member portal lets students book and manage classes themselves, and integrated payments handle drop-ins, packages, and recurring memberships.

Question 13

What other types of fitness businesses use GymPoint?

Accepted Answer

Beyond gyms, CrossFit boxes, martial arts, yoga, and Pilates, GymPoint serves boxing and kickboxing gyms, dance studios, gymnastics centers, boutique fitness studios, and independent personal trainers. Because it supports both group classes and one-on-one bookable services, it adapts to the way each of these businesses operates.

Question 14

What AI features does GymPoint include?

Accepted Answer

GymPoint's AI engine, called Pulse AI, includes four main capabilities: lead scoring (a 0–100 score predicting which leads will convert), churn prediction (health scores that flag members at risk of cancelling), smart dunning (AI-optimized timing, channel, and messaging to recover failed payments), and a weekly AI insights digest summarizing key metrics and recommendations. Pulse AI is powered by Claude, an AI model from Anthropic.

Question 15

Is the AI included in every plan?

Accepted Answer

Pulse AI is available on every GymPoint plan, but with different monthly credit allowances and feature depth. The Starter plan includes lead scoring and 50 AI credits per month. The Growth plan adds smart dunning, churn prediction, AI-drafted emails and SMS, and the weekly insights digest, with 500 credits. The Pro plan includes unlimited AI credits.

Question 16

How does GymPoint's AI churn prediction work?

Accepted Answer

Pulse AI assigns every active member a health score from 0 to 100 based on behavioral signals — visit frequency trends, billing and payment patterns, class booking and engagement activity, and how long they have been a member. When a member's health score drops below a configurable threshold, GymPoint flags them as 'at risk' and suggests re-engagement actions so staff can intervene before the member cancels.

Question 17

Does GymPoint's AI use my gym's data to train its models?

Accepted Answer

No. GymPoint's Pulse AI runs inference only — it reads your data to produce scores, predictions, and drafted messages, but your gym's data is never used to train AI models and is not retained by the AI provider beyond the immediate request. AI-drafted messages are presented as drafts for staff review rather than sent automatically, and every AI action is logged for auditing.

Question 18

How does payment processing work with GymPoint?

Accepted Answer

GymPoint includes integrated payments through Poynt. This covers card-present payments on a Poynt terminal (swipe, chip, tap, and Apple Pay), card-on-file and online payments, automatic retries on failed payments, and PCI-compliant handling. Because payments are built in, you do not need to wire up a separate third-party payment gateway.

Question 19

Can I get a free card payment terminal with GymPoint?

Accepted Answer

Yes. GymPoint provides a free Poynt payment terminal for accounts processing over $5,000 per month in card volume. For lower processing volumes, terminal purchase or rental options are available. The terminal handles swipe, chip, tap-to-pay, and Apple Pay transactions in your gym.

Question 20

Does GymPoint handle recurring billing automatically?

Accepted Answer

Yes. GymPoint automates recurring membership billing, including proration, plan changes, freezes, and cancellations. When a payment fails, automatic retries and Pulse AI's smart dunning work to recover the revenue. Members can view and pay invoices and update their own payment methods through the self-service member portal, which reduces front-desk billing interruptions.

Question 21

Does GymPoint have a member portal?

Accepted Answer

Yes. GymPoint includes a self-service member portal where members can view and pay invoices, update payment methods, book classes, and view their attendance history. Studios also get online store and booking pages. The portal reduces the volume of routine requests that would otherwise go through the front desk.

Question 22

Can members book classes online?

Accepted Answer

Yes. GymPoint includes online class booking on every plan. Members see available classes in the portal, book their spot, and receive reminders before class. The scheduling system supports recurring class templates, capacity limits, automatic waitlists that fill when spots open, instructor assignment, and room or resource management.

Question 23

Can I migrate my data from another gym software platform?

Accepted Answer

Yes. GymPoint provides CSV import tools built specifically for gym migrations, and it recognizes common export formats from major platforms like Mindbody, Zen Planner, and ClubReady to pre-map fields automatically. Member records, contact information, and billing details transfer cleanly. For security reasons, members re-enter card details in the member portal, since card numbers cannot be transferred between systems. Most gyms complete migration in three to seven days.

Question 24

Does GymPoint support multiple locations?

Accepted Answer

Yes. GymPoint supports multi-location operations with consolidated reporting, location-level permissions, and centralized billing from a single dashboard. The Pro plan includes unlimited locations; Starter and Growth plans cover one location. Multi-location support means you do not have to log into separate accounts for each site.

Question 25

What kind of support does GymPoint offer?

Accepted Answer

GymPoint provides an onboarding process that walks new gyms through setup and data migration, plus a knowledge base of help articles and tutorials covering getting started, billing, scheduling, the member portal, Pulse AI, and more. You can also book a demo to get a guided walkthrough tailored to your gym before committing.

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