Notification Settings

GymPoint's notification settings let you control who gets notified, how they're notified, and when. Proper configuration ensures your staff stays informed about important events while your members aren't overwhelmed with messages.

Accessing Notification Settings

Notification controls live in a few places under Settings. Your personal alert preferences are at Settings > Notifications. Member-facing notification triggers are at Settings > Members > Notifications, billing-related alerts at Settings > Billing > Notifications, and channel configuration is split between Settings > Email (email) and Settings > Marketing > SMS (text messaging).

Staff Notifications

Staff notifications alert your team when important events occur. Each notification type can be enabled or disabled independently, and you can choose which staff members receive each type.

Available staff notification types:

• New lead — a prospect submits a lead form or is added manually
• New member — a member completes enrollment
• Payment failed — a scheduled charge is declined
• Payment received — a payment is successfully processed (optional, high-volume)
• Membership canceled — a member cancels their plan
• Check-in alert — a flagged member checks in (e.g., past-due account)
• Waiver signed — a member completes a digital waiver
• Low attendance alert — a member hasn't checked in for a configured number of days

To configure staff notifications:

1. Go to Settings > Notifications and open the Staff section.
2. For each notification type, toggle it on or off.
3. Click the notification type to expand it and select which staff members or roles should receive it.
4. Choose the delivery channel: In-app, Email, or both.
5. Click Save.

In-app notifications appear as a badge on the bell icon in the top navigation bar. Email notifications are sent immediately.

Member Notification Preferences

Members can control their communication preferences through the member portal, but you set the defaults and boundaries from the admin side.

To configure default member notification settings:

1. Go to Settings > Members > Notifications.
2. Set the default preferences for new members:
   • Payment receipts — email after each successful payment
   • Payment reminders — notification before upcoming charges
   • Class reminders — notification before a booked class
   • Promotional messages — marketing and offers (opt-in recommended)
3. Choose whether members can modify these preferences in the portal.

Members who opt out of promotional messages will still receive transactional messages (payment confirmations, billing alerts), as these are essential communications.

Email vs. SMS Channel Settings

Configure how GymPoint handles each communication channel:

Email settings:

1. Go to Settings > Email.
2. Set the From name — the name that appears in the recipient's inbox (typically your gym name).
3. Set the From email — the email address messages are sent from.
4. Configure your Reply-to address if different from the from address.
5. Upload a logo for email headers (recommended size: 200x60 pixels).

SMS settings:

1. Go to Settings > Marketing > SMS.
2. View your assigned SMS phone number.
3. Set a default SMS signature that appends to all outgoing text messages (e.g., "- GymPoint Fitness").
4. Review SMS usage and remaining credits for the billing period.

Quiet Hours Configuration

Quiet hours prevent GymPoint from sending non-urgent messages during off-hours, respecting your members' personal time.

To set up quiet hours:

1. Go to Settings > Marketing and open Quiet Hours.
2. Toggle Enable Quiet Hours on.
3. Set the start time (e.g., 9:00 PM) and end time (e.g., 8:00 AM).
4. Select which days quiet hours apply (typically every day, but you can customize).
5. Choose the timezone (defaults to your organization's timezone).
6. Click Save.

How quiet hours work:

• Messages scheduled during quiet hours are held in a queue.
• When quiet hours end, queued messages are sent in the order they were created.
• Transactional messages (payment confirmations, password resets) are exempt from quiet hours and are always delivered immediately.
• Automated workflow steps that fall during quiet hours are delayed until the next available window.

Tips for Notification Configuration

1. Don't over-notify staff. Only enable notifications that require action. Payment received notifications, for example, generate high volume and rarely need attention.
2. Let members opt out of marketing. Respecting preferences builds trust and keeps your communications compliant.
3. Set quiet hours early. Configure them during onboarding to avoid accidentally messaging members at midnight.
4. Review SMS usage monthly. SMS credits are consumed per message segment. Monitor usage to avoid unexpected charges.