Portal Posts & Announcements

Overview

Portal posts are announcements that appear inside the member portal. Use them for gym news, schedule changes, holiday hours, new program launches, or any update you want members to see when they log in — without sending an email or text.

Portal posts live in the Posts tab of Marketing > Communications (route /marketing/messaging). If you previously managed announcements under a separate Member Content page, that page has been retired and its content moved here, so there is now a single place to manage posts.

Viewing Existing Posts

1. Open Marketing > Communications from the sidebar.
2. Click the Posts tab.

The Posts tab lists every portal post with its status, category, audience, and a short excerpt of the body. You can:

• Search posts by keyword.
• Filter by status to show only published, scheduled, draft, or archived posts.
• Filter by category to narrow the list to one content category.

Each post shows a status badge:

• Published — live and visible to members.
• Scheduled — set to publish automatically at a future date and time.
• Draft — saved but not yet visible to members.
• Archived — removed from the portal but kept for your records.

Creating a New Post

1. On the Posts tab, click New Post (the + button).
2. The composer opens in portal-only mode — the Portal Post channel is already selected and locked.
3. Enter a Title. This is the headline members see in the portal.
4. Write the Body in the rich text editor. A portal post can be published with just a title if you only need a short update.
5. Choose a Category to group the post with similar announcements.
6. Set the Visibility to control who sees the post (see below).
7. Click Save Draft to keep it private, or Publish to make it live.

Post Visibility

Visibility determines which members see the post in their portal:

• All Members — everyone with portal access, including the public-facing audience.
• Active Members — only members with an active membership.
• Select Plans — only members on specific membership plans you choose.
• Select Ranks — only members who hold specific ranks (useful for martial arts and tiered programs).

Choose the narrowest visibility that fits your message so members only see announcements that are relevant to them.

Editing a Post

1. On the Posts tab, find the post you want to change.
2. Click the post, or use the actions menu and choose Edit.
3. The composer reopens with the post's current title, body, category, and visibility loaded.

When you edit an existing portal post, the channel picker is locked to Portal Post only. You cannot convert an already-published post into an email or SMS send — create a new message in the Compose tab for that.

Scheduling a Post

If you want a post to go live at a specific time — for example, a holiday-hours notice that should appear the morning of a closure — set a future publish date when creating or editing the post. The post stays in Scheduled status until that time, then publishes automatically.

Archiving a Post

When an announcement is no longer relevant, archive it instead of deleting it. Use the actions menu on the post and choose to archive it. The post is removed from the member portal but stays in your Posts list with an Archived badge, so you keep a record of what was communicated and when.

Portal Posts vs. Email and SMS

Portal posts are passive — members see them only when they open the portal. For time-sensitive messages, combine channels in the Compose tab: write the announcement once and send it as an email, SMS, and portal post together so it reaches members both in their inbox and inside the app. See the Unified Communications Composer article for that workflow.