Recover the Revenue You're Owed
When members cancel with outstanding balances, most gyms write it off. GymPoint's collections workflow tracks every dollar, automates follow-up, and helps you recover debt that other platforms ignore completely.
Cancelled Members Still Owe You Money
In most gym management systems, a cancellation is a dead end. When a member leaves with an unpaid balance, the software stops tracking them. GymPoint changes the paradigm by flagging every outstanding cent, ensuring that "cancelled" doesn't mean "forgotten." We turn lost revenue into recoverable assets.
One Dashboard for All Outstanding Debt
Billing > Collections
Total Outstanding
$42,850.20
Pursuing
$12,400.00
In Collections
$28,150.20
Written Off
$2,300.00
| Member Name | Total Owed | Days Overdue | Status | Action |
|---|---|---|---|---|
| Alex Thompson | $420.00 | 94 Days | In Collections | more_horiz |
| Sarah Jenkins | $185.00 | 32 Days | Pursuing | more_horiz |
Track Every Invoice, Not Just the Member
Generic systems treat debt as a single number. GymPoint tracks each individual invoice through its entire lifecycle. See exactly which months were missed, which charges failed, and a complete audit trail of every automated and manual outreach attempt.
Smart Dunning AI
Pulse AI evaluates each member's payment history, preferred communication channel, and past response behavior to schedule retry attempts at the time and channel most likely to recover the payment.
Export for External Collections
Generate agency-ready CSV exports containing member contact details, outstanding balance amounts, debt aging, and complete outreach history - formatted for immediate handoff to third-party collectors.
Reactivation Protection
Automatically flag former members with outstanding balances when they attempt to re-enroll. Staff see the debt amount and history before processing any new membership signup.
Clean Books, Clear Numbers
Proper accounting requires identifying bad debt. GymPoint lets you mark debt as "Written Off" to keep your P&L accurate while maintaining the history if they ever come back to pay.
The Comparison is Clear
| Feature | GymDesk | Mindbody | GymPoint |
|---|---|---|---|
| Collections Dashboard | close | close | check_circle |
| Per-Invoice Status Tracking | close | close | check_circle |
| Collections Audit Log | close | close | check_circle |
| AI-Powered Recovery | close | close | check_circle |
| Bulk Status Updates | close | close | check_circle |
| CSV Export | Limited | close | check_circle |
| Reactivation Warnings | close | close | check_circle |
Stop Writing Off Revenue
Every gym has unrecovered debt. Most just accept it. With GymPoint, you can finally put those numbers back on the right side of the ledger.