payments

    Billing & Payments

    Configure automated billing, handle refunds, and manage financial reporting.

    15 articles in this category

    1

    GymPoint payments: our GoDaddy partnership and integration

    GymPoint is an approved GoDaddy partner and vetted ISV. Learn who built the integration and how payment processing, underwriting, risk reviews, and payouts work.

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    2

    Setting Up Poynt Payment Processing

    Set up Poynt payment processing in GymPoint: connect your merchant account, register card terminals, run a test charge, and enable online payments.

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    3

    Creating Membership Plans

    Creating membership plans in GymPoint covers monthly, annual, drop-in, and class-pack pricing, plus trial periods, setup fees, and auto-renewal.

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    4

    Creating Products & Pricing

    Set up your GymPoint POS product catalog with pricing, categories, tax rates, and images, then track sales with top-seller and margin reports.

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    5

    Automated Recurring Billing

    Recurring billing in GymPoint automates membership charges on each member's billing date, with proration for plan changes and configurable grace periods.

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    6

    Understanding Invoices & Payment History

    GymPoint invoice statuses - Paid, Pending, Overdue, Failed, Voided, Refunded - plus how to view payment history and download or export invoices.

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    7

    Handling Failed Payments

    Handling failed payments in GymPoint: why charges decline, the automatic retry schedule, member notifications, and updating payment methods.

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    8

    Collections & Overdue Accounts

    Collections in GymPoint moves overdue accounts through a staged pipeline of automated or manual outreach, payment retries, and bad-debt write-offs.

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    9

    Smart Dunning: AI-Powered Collections

    Smart Dunning uses GymPoint's Pulse AI to optimize collections timing, channel, and message content for each overdue member, boosting recovery.

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    10

    Refunds & Credits

    Refunds and account credits in GymPoint return money to a member's card or apply an internal balance to future invoices, with processing timelines.

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    11

    Troubleshooting: Payment Failures & Declines

    Troubleshoot GymPoint payment failures - common decline codes, Poynt terminal and card reader issues, online payment problems, and support escalation.

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    12

    Taking a Payment with Quick Pay

    Quick Pay in GymPoint takes fast one-off charges by card, cash, or terminal, with options to link a member, add products, tax, and fees.

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    13

    Understanding Your GymPoint Processing Rates

    GymPoint's two simple payment processing rates, a worked per-transaction example, what's never charged, and how card-present differs from card-not-present.

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    14

    Discounts & Promotions

    Discounts and promotions in GymPoint let you create promo codes and account discounts for sign-up offers, seasonal campaigns, and referrals.

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    15

    Late-Cancel & No-Show Fees

    Set late-cancel and no-show fees in GymPoint, how amounts are charged to the card on file or invoiced, and how staff waive or refund a fee.

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